Phone screens
Standard: normally 14 days technical warranty.
Premium or foldable: normally 30 days where selected.
Clear support after your service
Warranty & aftercare.
Keep your warranty reference and contact us if the repaired part or our fitting work needs checking.
Coverage depends on the service, part and option agreed at the time. We inspect the item before deciding whether a fault is covered.
Warranty periods
The cover recorded for your job applies.
Your receipt or warranty PDF is the clearest record. These are the normal MH Connect options.
Battery & charging
Normally 14 days technical warranty, or 30 days where the longer option was agreed and recorded.
Watch batteries
Renata packages: Basic £10 / 1 year, Plus £15 / 3 years, or Premium £20 / 5 years.
Accessories
Normally a 14-day faulty-item exchange after inspection. This is not change-of-mind cover for used items.
These shop warranty terms do not affect your statutory rights. The exact warranty shown on your receipt or certificate takes priority.
Usually covered
Technical faults with our fitted part or work.
- Confirmed technical fault with the fitted part during the recorded period
- Confirmed fitting fault caused by our repair work
- Watch-battery failure within the selected battery package
- Manufacturing fault with an accessory after inspection
Usually not covered
New damage or unrelated faults.
- Cracks, drops, pressure marks, bending, impact or misuse
- Liquid damage, corrosion or damage after collection
- Charging cables, plugs, software, board faults or other unrelated issues
- Damage caused by a customer-supplied part or an incompatible accessory
Request an inspection
Send the reference. We’ll check the record.
Complete the form to prepare a clear WhatsApp message. Bring the device or item to the shop for inspection when requested.
1Send the warranty referenceAdd the device, item and a clear description of the fault.
2We check the recordWe confirm the recorded period and arrange an inspection where needed.
3Inspection decides coverWe explain the result calmly and clearly after checking the item.
Important special cases
Some work has different cover.
Liquid-damaged devices
Inspection, cleaning or repair is best-effort only. Hidden corrosion and future liquid-related failures are not covered by a long-term warranty.
Customer-supplied parts
Only our fitting work may be covered. MH Connect does not provide a warranty for the supplied part, its quality or compatibility.
Foldable phones
Technical cover does not include hinge damage, folding pressure, internal pressure marks, impact, cracks, liquid or physical stress.