Your details are handled carefully

Who we are

MH Connect is a local shop at 59 Lower Addiscombe Road, Croydon CR0 6PQ. You can contact us at info@mhconnect.uk or 07337 323727.

What information we collect

When you contact us, we may receive your name, phone number, email address, service request, device model, document details, photos you choose to send, and any message you provide.

How we use it

We use your details only to respond to your enquiry, prepare a quote, check stock, arrange a repair, help with printing, or provide customer support related to your request.

How long we keep it

We keep enquiry information only for as long as reasonably needed to respond, provide the service, keep basic business records, or deal with follow-up questions.

Sharing

We do not sell your information. Repair enquiries are sent through n8n to MH Connect’s enquiry workflow. Other website enquiries use a private Google Sheet and Google Apps Script. We may also use communication services such as WhatsApp, email and phone providers to handle your messages.

Website enquiry forms

The repair form sends your name, phone number, optional email, device model, repair issue and message (including your repair preference) to MH Connect through n8n. It shows a confirmation when the enquiry is accepted. Other website forms send the details and a unique enquiry reference to our private lead tracker and open a prepared WhatsApp message. Your form details are not saved in browser storage, and WhatsApp receives a message only if you choose to send it.

Cookies and analytics

Google Analytics is available on this website to help MH Connect understand page visits and actions such as calls, WhatsApp clicks, directions and completed enquiry forms. Analytics starts only after you choose “Allow analytics”. We do not send your form message, contact details or enquiry reference to Google Analytics, and advertising features are disabled.

Your analytics choice is saved in your browser so the website can remember it. You can change that choice at any time using the privacy control in the footer. Declining analytics does not affect the website or your ability to contact MH Connect.

Your choices

You can ask us about the information we hold from your enquiry, request correction, or ask us to delete unnecessary enquiry details by contacting us.